BIZGAZE FLO™ · GLOBAL GOVERNANCE PLATFORM
Workflow Studio · Caste Certificate v3.0.2-draft Revenue Department
Visual designer for the Caste Certificate service · 7 steps · 4 actors · 2 SLAs · 1 e-Sign · DigiLocker enabled · Owned by S. Mehta · Last saved 2 min ago
🧩 Node Palette
Step types
A
Action
Human or automated task
D
Decision
Branch by rule
∥
Parallel
Multiple at once
S
Sub-process
Call another flow
⏱
Wait / Timer
Hold or schedule
⇄
External call
API / integration
✉
Notify
SMS · email · push
●
End / Issue
Terminal state
Studio modules
📋
Form Builder
14
⚙
Workflow Studio
7
📚
Rule Library
63
📊
KPI Builder
9
👥
Roles & Access
23
✉
Notif. Templates
11
🔌
Integrations
6
🔎
Audit Explorer
∞
YES · auto-eligible
NO · needs field check
▶
TRIGGER
step·01
Citizen Apply
Form: caste_cert_v3
CITIZEN
14 fields
A
ACTION
step·02
Auto Pre-check
Aadhaar · UID match · dedup
SYSTEM
SLA 30s
AI
D
DECISION
step·03
Eligibility Branch
If Aadhaar age > 18 AND district = caste_list
RULE
2 branches
A
ACTION
step·04
VRO Field Visit
Geo-tagged photo + neighbour att.
VRO
SLA 3d
!
CLARIFY
step·03a
Clarification Request
Send back to citizen w/ checklist
CITIZEN
SLA 7d
A
REVIEW
step·05
RI Verification
Revenue Inspector signs VRO report
RI
SLA 1d
★
APPROVAL
step·06
Tahsildar Approval
5 verbs + Justification engine
TAHSILDAR
SLA 2d
⇄
EXTERNAL
step·07
e-Sign (NSDL)
Aadhaar OTP / DSC fallback
API
SLA 30m
⇄
EXTERNAL
step·08
DigiLocker Push
Issue + lock in citizen wallet
API
SLA 5m
●
END
step·09
Certificate Issued
Promised TAT: 5 working days
✉
NOTIFY
step·10
Citizen Notify
SMS + WhatsApp + email + push
CHANNEL ×4
3 langs
⏱ END-TO-END TAT BUDGET
5d 06h 30m
Promised 5d
+6h
Test-run avg over last 50 simulated cases · auto-escalate enabled on 2 nodes
SELECTED NODE · STEP 03
Eligibility Branch
type: decision · id: dec_elig_03 · node-key D-03
Config
Logic
Notif.
Audit
👥 Actor & Ownership
Owner role
Fallback assignee (if rule unresolved)
⏱ SLA & Escalation
SLA
30 seconds
type: machine
Auto-escalate after
60 seconds → RI
enabled
Pause SLA on citizen-side wait
⇄ Branching Conditions
IF aadhaar.age >= 18 AND district IN caste_list
THEN → VRO Field Visit (step·04) · YES branch
ELSE
THEN → Clarification Request (step·03a) · NO branch
＋ Add condition
🚫 JUSTIFICATION TEMPLATE · BOUND TO THIS WORKFLOW
All 6 fields mandatory whenever this workflow ends in Reject or Clarify. Editable per node, but defaults are inherited from this template.
1
Ground
enum
REQ
2
Rule citation
linked·rule
REQ
3
Evidence
file/links
REQ
4
Specific deficiency
≥ 50 chars · anti-boilerplate
REQ
5
Remedy
text
REQ
6
Officer attestation
checkbox + ≥ 90s on file
REQ
📋 FORM BUILDER · INSET
caste_cert_v3 · Citizen-side form
🆔
REQ
⋮⋮
👤
AUTO
⋮⋮
📍
REQ
⋮⋮
📎
REQ
⋮⋮
🏠
REQ
⋮⋮
📞
REQ
⋮⋮
✉
OPT
⋮⋮
＋ Add field · drag from palette
📊 KPI BUILDER · INSET
KPIs bound to this workflow
TAT compliance
P0 · LIVE
count(issued WHERE actual_tat ≤ promised_tat) / count(issued)
Justified-rejection %
P0 · LIVE
count(reject WHERE all_6_fields_complete) / count(reject)
First-pass approval
P1 · LIVE
count(approved AND zero_clarifications) / count(submitted)
Auto-escalation count
P2 · WATCH
count(escalations WHERE step IN [tahsildar, ri])
＋ Define KPI · pick verb · scope · target
👥 ROLES & NOTIF · INSET
Who acts & how they're told
VR
SMS
⋮⋮
RI
EMAIL
⋮⋮
TS
PUSH
⋮⋮
CT
ALL
⋮⋮
Notification template tied to step·03a:
tpl_clarify_caste_v3 · "Your application {{app_id}} needs a small correction. We need {{deficiency}}. Please re-upload by {{due_date}}."
tpl_clarify_caste_v3 · "Your application {{app_id}} needs a small correction. We need {{deficiency}}. Please re-upload by {{due_date}}."